Terms and Conditions

1. Acceptance of Terms

Welcome to the YouzIT platform, a circular economy platform dedicated to the exchange of clothing and fashion items between users. By registering and using the YouzIT platform, you fully accept these Terms and Conditions. If you do not agree with any part of these terms, you must refrain from using the platform.

2. Definitions

• YouzIT: the circular economy platform that is the subject of these Terms.
• YouzITs: the platform's internal virtual currency, with no equivalence in fiat currency (GBP or other), not convertible into cash, and non-transferable outside of YouzIT.
• Item: any piece of clothing, footwear, accessory, or school/toy item published on the platform for exchange.
• Exchange: an agreement between two users for the swap of items, mediated by YouzITs.
• Escrow: a protection mechanism that locks YouzITs during the transaction until receipt is confirmed.

3. Registration and User Account

To use YouzIT, you must register by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account and for all activities carried out through it. Registration implies acceptance of the YouzIT Privacy Policy and Cookie Policy.

YouzIT reserves the right to suspend or delete accounts that violate these Terms, engage in fraud, or use the platform for illicit purposes.

4. Subscription and Plans

YouzIT offers subscription plans (S, M, L) with a monthly allocation of YouzITs. The subscription can be monthly or annual, depending on the chosen plan. Payments are processed securely and the subscription automatically renews unless previously canceled by the user.

YouzITs allocated via subscription are valid for 3 months. Unused YouzITs within that period will expire and be removed from the balance, with no right to a refund or compensation in fiat currency.

5. Exchange and Escrow System

Exchanges on YouzIT are conducted between users (P2P) within the same regional silo (market). YouzIT is not a party to the transactions between users, acting only as a technological intermediary.

The receiver requests the exchange, the giver accepts, and the receiver pays for the shipping and the protection fee. The required YouzITs are transferred to Escrow (locked) until the recipient confirms receipt of the item. Upon confirmation, the YouzITs are released to the seller. This mechanism protects both parties against non-delivery or non-conforming items.

6. User Responsibilities

• Publish only items you legally own and that are in the described condition.
• Provide real photographs and an honest description of the item's condition.
• Ship the exchanged items within the agreed timeframe and provide a tracking number.
• Do not publish counterfeit items, items prohibited by law, or items that infringe upon third-party rights.
• Respect other users in chat communications.

7. Logistics and Shipping Costs

YouzIT operates on a Receiver-Pays model: the item recipient bears the transport costs and the protection fee. The giver receives a prepaid shipping label and does not pay for shipping. Responsibility for choosing the carrier and pickup point lies with the receiver.

8. Reviews and Reputation

After each completed exchange, both parties may rate each other (experience stars and item condition). Reviews contribute to the YouzIT public Ranking and to each user's reputation within the community.

9. Limitation of Liability

YouzIT acts as a technological intermediary and is not responsible for the quality, safety, legality, or shipping of items exchanged between users. YouzIT is not liable for indirect losses resulting from transactions between users, as responsibility lies with each party in the exchange.

10. Right of Withdrawal and Returns

The right of withdrawal and return applies in accordance with the legislation of the active regional silo (United Kingdom). In European Union silos, the right of withdrawal provided for in consumer law applies. In Brazil, the 7-day cooling-off period (CDC) applies, with the return of the YouzITs involved.

11. Changes to the Terms

YouzIT may update these Terms at any time. Changes take effect upon publication on this page. The user will be notified of relevant changes via email or in-app notification.

12. Governing Law and Dispute Resolution

These Terms are governed by the law of the active regional silo (United Kingdom). In the event of a dispute, the user may resort to the applicable Alternative Dispute Resolution (ADR) entity, which is identified in the footer of the platform.

13. Contact

For questions related to these Terms, you can contact YouzIT through the support chat available on the platform or via the customer support email.