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Frequently
Asked Questions

Everything you need to know about YouzITs, subscriptions, and quality guidelines. Can't find your answer? Talk to our Concierge in the bottom right corner.

YouzITs & Scoring

Subscriptions & Plans

Quality Guidelines

Safety & Audit

Want to see the detailed calculation?

Consult the full transparency page with all tables and practical examples of how YouzITs are allocated.

Frequently Asked Questions

YouzITs & Scoring

What are YouzITs?

How is the value of an item calculated in YouzITs?

What are the base values per category?

How does the condition multiplier work?

Can I adjust the value suggested by the system?

Are children's items worth the same?

Do YouzITs expire?

Subscriptions & Plans

Do I need a subscription to use the platform?

What are the available plans?

Can I pay monthly or annually?

How do I cancel my subscription?

Do unused YouzITs accumulate each month?

Can I buy extra YouzITs without changing plans?

Quality Guidelines

Which conditions are accepted?

What CAN I NOT list?

Do photos need to show specific details?

How do I ensure the item I receive matches the description?

What happens if I receive an item in worse condition than described?

Can I exchange luxury brand items?

Is washing/sanitizing mandatory before exchanging?

Safety & Audit

How do I know a hacker won't break into the database and give themselves 1 million YouzITs or steal mine?

Are my NIF and address visible to other users?

What is the YouzIT audit log?

How does the platform prevent double spending?

Does the platform automatically detect suspicious activity?

Is my personal data encrypted?

Want to see the detailed calculation?

Frequently
Asked Questions